Return Policy

Return Policy

The HAIRtamin Promise
MONEY BACK GUARANTEE PROGRAM

VITAMINS:

If you don't love it, return it! We want you to be just as happy with your HAIRtamin products as we are! If in any way you are not satisfied with the items you purchased anytime after 60 days into your hair journey, simply send back your bottles (even if they're empty) for a refund. Refunds will only be issued for the product itself.

Please note, only items purchased on HAIRtamin.com will be accepted. If your items were purchased at an authorized retailer or amazon.com, the return will need to be processed directly with them.

We are so confident that you will see noticeable results after 60 days, that we put our HAIRtamin Money Back Guarantee behind it. You have no risk. So, start your HAIRtamin transformation today!

*Money Back Guarantee Recycle program must be accompanied by ALL bottles purchased in order to receive a full refund (minus shipping) within a year of the purchase date. The maximum bottles that can be refunded per customer is 12 bottles. Orders placed beyond a year are not eligible for a refund. If partial bottles are submitted, customer will only be refunded for the bottles received. Customers are responsible for all return shipping fees. Shipping labels are provided through our return processing system below- however- the cost will be deducted from your refund. 

HAIRCARE:

All haircare items are considered final sale.
Shampoo, Conditioner, Bundles, and 24K Gold Oil


STEP 1
Submit a return request. Please allow our HAIRtamin Customer care team up to 48 hours to approve this request. You will receive return information via email once this step has been completed.
 
STEP 2
A shipping fee applies to all USA and Canada returns. All exchanges will be handled on a case-by-case basis. The return shipping cost will not be covered by HAIRtamin, please save your return tracking number. 

STEP 3
Please allow 1-2 business days once HAIRtamin has received the returned package to process your return or exchange. Once we have completed the return you will receive an email confirming both the return and refund have been completed. Please note, all refunds are applied to the original method of payment.

QUALIFICATIONS
  • If you purchased HAIRtamin's hair care or special bundles or during our semi-annual BOGO sale, please be advised that all items are final sale and do not qualify for returns or exchanges. 
  • Returns must be shipped out within 365 days of your package being delivered.
  • The items must be mailed back with all bottles (regardless if they're empty) with your name and order number.
  • Hairtamin purchased at retailers or amazon.com do not qualify for the Money Back Guarantee Program. 
  • The maximum return that can be refunded is 12 bottles. 
*return policy is not applicable on retail/wholesale contracts
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