Shipping policy

Normal order processing can take up to 1-2 business days. Order processing may take longer during sale time and peak seasons.

HAIRtamin is not responsible for any delays due to weather, mishandling by the carrier, undeliverable addresses, or incorrect contact information for all shipments, including Priority and Express shipping options. Once the package has left our HAIRtamin facility, we are not liable for any damaged, delayed, or lost packages.Please contact your courier, listed above, for more information on your shipment, delays or any questions about delivery.

Hairtamin is not responsible for lost or damaged returns or packages. It is the customers' responsibility to follow all directions. Hairtamin will not reimburse additional charges.

If a package is received damaged or mishandled, a photo must be provided indicating the damage and or mishandling before issuing a refund or a replacement.

It is the customers responsibility to contact the brand within 30 days for a failed delivery and/or damaged product/packaging in the event the package needs to be redelivered or returned after a thorough investigation.

Undeliverable addresses include: incorrect/insufficient address, missing PO Box numbers, refused, or return to sender. HAIRtamin has the right to charge an additional fee for any reshipments regarding lost packages or packages returned to the fulfillment facility.

All customers are responsible for inputting the correct information for the order's billing and shipping address. Due to high order volume, any requests for address changes will be considered, but not guaranteed. We cannot guarantee address changes due to strict shipping schedules.

Please note our business hours are M-F 8-5 PM Pacific Standard Time (PST).

We do not process or ship orders on weekends or company observed holidays. The following holidays are observed: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

INTERNATIONAL ORDERS

We ship worldwide except for a few countries (Belguim, Central African Republic - CF, Comoros, Cuba, Equatorial Guinea - GQ, Falklands, Guinea Bissau - GW, Iran - IR, Johnston Island, Kenya, Kiribati, North Korea, Mayotte Island, Myanmar - MM, Nauru, Niue, Saint Pierre Et Miquelon, Sao Tome & Principe, Sierra Leone - SL, Solomon Islands, Somalia - SO, St. Helena (S. Atlantic), Sudan - SD, Syria - SY, Tajikistan, Tokelau Islands, Republic Of Turkmenistan - TM, Tuvalu, Wake Islands, Russia, Mexico, Spain, Turkey, Ukraine) due to customs regulations and sanctions. International Orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. HAIRtamin does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country. If you have any questions, please contact your local customs office for more information. If the customer rejects the package, they will incur a "rejection fee" to forward the package back to our headquarters. Once the package is returned and received by our shipping department, we will notify you via email when a refund is issued. 

International shipping can typically take anywhere from 15-25 business days dependent on the destination. Please take into account customs clearance as well. HAIRtamin strictly follows all national and international regulations regarding the sale, purchase, and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.